Policies
Shipping Policy:
Processing Time:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times:
We offer various shipping options, including standard and express delivery, at checkout. Estimated delivery times are as follows:
Standard: [5-10 business days]
Express: [2-5 business days]
Please note: delivery times are estimated and may vary due to factors beyond our control (e.g., postal delays).
International Shipping:
We offer international shipping to select countries. International orders may be subject to additional customs fees or import taxes, which are the customer’s responsibility.
Order Tracking:
Once your order is shipped, you will receive an email with tracking information.
Lost or Damaged Packages:
We are not responsible for lost or damaged packages, but please contact us at designinkcreative@hotmail.com if an issue arises. We’ll help resolve it with the carrier when possible.
Return & Refund Policy:
Eligibility for Returns:
We accept returns for damaged or defective items only. To be eligible, you must contact us within 14 days of receiving your item. We ensure that all products arrive in perfect condition. Please contact us if your product arrives damaged.
Return Process:
- Email us at designinkcreative@hotmail.com with your order number and a photo of the damaged item.
- We will respond with any additional questions and let you know the next steps.
- If required, ship the item back to us.
- The customer may be responsible for the return shipping costs unless the item was defective.
Non-Returnable Items:
All sales of limited edition items, custom orders, and digital products which includes commissions are final and non-refundable.
Refunds:
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed back to your original payment method within 7 days.
Exchanges:
If you received a defective or damaged item, you may exchange it for a replacement. Contact us within 14 days to arrange an exchange.